Environmental Assistance and Customer Service

Division of Environmental Assistance and Customer Service Annual Report

DEACS Annual Report 2020

Learn how DEACS works with a diverse set of clients to achieve positive results for North Carolina’s environment and economy in its annual report, highlighting projects and accomplishments from Fiscal Year 2019-20.

Read the 2020 Annual Report
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Energy, Water and Waste Reduction

Energy, Water and Waste Reduction

Let the DEACS technical team help your organization improve operational efficiency, cut utility usage and reduce costs all while improving environmental performance. Get recognized for these efforts too!

Learn more about energy, water and waste reduction
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Recycling Truck

Recycling in North Carolina

Recycling protects North Carolina’s environment and grows its economy. DEACS assists communities, recycling companies and waste generators with their recycling efforts.

Learn more about recycling in NC
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Scoping Meeting

Environmental Permitting Assistance

Need help navigating state environmental permits and regulatory requirements, or finding the right agency to talk to about environmental issues? Contact the DEACS staff for assistance.

Learn more about navigating the permitting process
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What We Do

The Division of Environmental Assistance and Customer Service (DEACS) helps expand the use of sustainable practices regarding waste reduction, energy efficiency, water conservation and emissions reductions. DEACS helps broaden our understanding of the environmental regulatory and permitting programs to improve our customer service assistance. DEACS also helps promote recycling material management programs and help expand recycling infrastructures thereby creating economic growth.

Learn More About The Division

Need Environmental Assistance?

1-877-623-6748

For general questions about the environment, regulations and other topics, give us a call at 1-877-623-6748.

Online Resources

A to Z Topic Index

DEQ FAQs

DEQ Forms

DEQ Permit Handbook

Local Government Recycling Contacts

NC Recycling Markets Directory

NC Waste Trader

Permit Application Tracker

DEACS Regional Offices

Regional Office Map

Regional Environmental Assistance Coordinator Services:

  • Offers a single point of contact, as a customer service liaison, to address customer service issues, complaints and information requests (e.g., obtaining information relative to existing NC DEQ permits);
  • Provides assistance to guide applicants through the permitting system and develops tailored permit lists for your project;
  • Arranges scoping meetings to outline potential permits, processes, timelines and expectations; and
  • Assists customers in obtaining the answers to regulatory questions, explains permit and regulatory requirements; receives and helps to address environmental complaints and issues along with DEQ program staff.
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