DEQ Permitting Transformation Program DEQ’s Permitting Transformation Program is a department-wide initiative to update and improve the permit process and provide better access to permit information. DEQ’s five regulatory divisions handle more than more than 100 different types of permits, certificates and licenses across North Carolina. Permits can vary greatly in complexity, scope and processing time. More than 30,000 permits were issued by five DEQ regulatory divisions in 2020 The goal of the Permitting Transformation Program is to develop a robust online system for applying, tracking and paying for DEQ permits, licenses and certificates. The program seeks to streamline the process, modernize tracking and access to permitting actions and improve transparency. As of November 2021, the Permitting Transformation Program is now funded with a state appropriation of $5.5 million each year for the next two years for development and implementation, plus one full time employee position. Program Benefits For Permitted Entities – This online system will streamline the permitting process for many of NCDEQ’s permitted facilities/businesses. The new online system will be a modernized, robust way to apply, track and pay throughout the permitting process. Businesses and organizations will be able to submit applications and renewals, make electronic payments, track status of projects and communicate with NCDEQ quickly and easily through a single portal. For the Public – Data stored in the system will be more easily accessible to the public, making the permitting process more transparent. The system will also make it easier to access information about compliance and enforcement actions. Current Situation DEQ has partnered with the state's Department of Information Technology (DIT) for development and implementation of the Permitting Transformation Program using the Microsoft Dynamics 365 CRM. The Division of Environmental Assistance and Customer Service is coordinating the effort to maximize efficiency and process improvement for NCDEQ’s permitting processes while DIT is leading the technology implementation for PTP. The regulatory divisions identified for inclusion into the Program are: Air Quality Coastal Management Energy, Mineral and Land Resources Waste Management Water Resources Using Microsoft Dynamics 365 CRM, DEQ successfully implemented automated invoicing for Hazardous Waste Billing in 2019. Two permits managed by the Division of Coastal Management – Major and General – are currently in development with expectation of going live in 2022. Erosion and Sediment Control permits managed by DEQ's Division of Energy, Mineral and Land Resources are also in development. For More Information For permitting questions, contact an Environmental Assistance Coordinator. For Permitting Transformation Program information, contact Jamie Ragan at (919) 707-8141. Hazardous Waste Billing The Hazardous Waste billing processes moved to Dynamics, improving workflow and ending most manual data entry. Read more! Other Resources DEQ Environmental Application Tracker Express Permitting Processing Times for North Carolina's Environmental Permitting Programs 2018-2020 (Biennial Report to the N.C. General Assembly)
DEQ Permitting Transformation Program DEQ’s Permitting Transformation Program is a department-wide initiative to update and improve the permit process and provide better access to permit information. DEQ’s five regulatory divisions handle more than more than 100 different types of permits, certificates and licenses across North Carolina. Permits can vary greatly in complexity, scope and processing time. More than 30,000 permits were issued by five DEQ regulatory divisions in 2020 The goal of the Permitting Transformation Program is to develop a robust online system for applying, tracking and paying for DEQ permits, licenses and certificates. The program seeks to streamline the process, modernize tracking and access to permitting actions and improve transparency. As of November 2021, the Permitting Transformation Program is now funded with a state appropriation of $5.5 million each year for the next two years for development and implementation, plus one full time employee position. Program Benefits For Permitted Entities – This online system will streamline the permitting process for many of NCDEQ’s permitted facilities/businesses. The new online system will be a modernized, robust way to apply, track and pay throughout the permitting process. Businesses and organizations will be able to submit applications and renewals, make electronic payments, track status of projects and communicate with NCDEQ quickly and easily through a single portal. For the Public – Data stored in the system will be more easily accessible to the public, making the permitting process more transparent. The system will also make it easier to access information about compliance and enforcement actions. Current Situation DEQ has partnered with the state's Department of Information Technology (DIT) for development and implementation of the Permitting Transformation Program using the Microsoft Dynamics 365 CRM. The Division of Environmental Assistance and Customer Service is coordinating the effort to maximize efficiency and process improvement for NCDEQ’s permitting processes while DIT is leading the technology implementation for PTP. The regulatory divisions identified for inclusion into the Program are: Air Quality Coastal Management Energy, Mineral and Land Resources Waste Management Water Resources Using Microsoft Dynamics 365 CRM, DEQ successfully implemented automated invoicing for Hazardous Waste Billing in 2019. Two permits managed by the Division of Coastal Management – Major and General – are currently in development with expectation of going live in 2022. Erosion and Sediment Control permits managed by DEQ's Division of Energy, Mineral and Land Resources are also in development. For More Information For permitting questions, contact an Environmental Assistance Coordinator. For Permitting Transformation Program information, contact Jamie Ragan at (919) 707-8141. Hazardous Waste Billing The Hazardous Waste billing processes moved to Dynamics, improving workflow and ending most manual data entry. Read more! Other Resources DEQ Environmental Application Tracker Express Permitting Processing Times for North Carolina's Environmental Permitting Programs 2018-2020 (Biennial Report to the N.C. General Assembly)
